Returns and Cancellations
You can order on-line from the website 24 hours a day, 7 days a week. Whenever you order from us your payment details will be handled by PayPal's secure servers, keeping your details safe.
All of our staff are experienced snowboarders, and can offer you any advice that you may need regarding any purchases.
All purchases are subject to availability: we endeavour to keep our online catalogue up-to-date, but occasionally oversights do occur.If the goods you have ordered are not available in stock, we will inform you as soon as possible and refund or re-credit you for any sum that has been paid from your PayPal account. Every effort is made to ensure that prices shown on our website are accurate at the time of ordering, although once again, mistakes do happen. If an error is found, we will inform you as soon as possible and offer you the option of proceeding with your order at the correct price, or cancellation and a full refund of any monies paid. Please note that the actual colour of some items may differ slightly from the photographic representations shown on this site.
Goods bought on-line can be returned for a refund, exchange or credit note if they are sent back to us within within 14 days, in a new and unused condition, with the original packaging, labelling and any documentation received with your order. Please address address all returns to: Little Mountain & The Ride Returns, SNO!zone, Colorado way, Glasshoughton, Castleford, WF10 4TA.
You should also include your name, address, daytime telephone number, your order number, and a covering letter explaining why you are returning the item. You should also specify whether you require a refund or exchange. Returns of items in used condition or after 14 days are entirely at the store manager's discretion.
Unfortunately, we do not reimburse postage charges on returned items. In the case of exchanged items, we do not charge for delivery of the new product. We recommend that returns items be sent via an insured service offering proof of postage (for example, Royal Mail Recorded Signed For™). Subvertboardstore Ltd. cannot be held responsible for goods lost in transit . Please note that customer special orders and sale products are non refundable, though they ay be returned for an exchange or credit note.
This does not affect your statutory rights.
If you wish to cancel your order, please advise us ASAP via email or telephone - We cannot cancel orders once they have been shipped out.